top of page

Refund Policy

last update: December 6, 2025
At LocalReach, we want every client to have a positive experience. This Refund Policy explains when refunds are available and the conditions that apply to all services.

​​

1. 14-Day Money-Back Guarantee

We offer a full refund if requested within the first 14 days of your service start date.

To qualify:

  • You must request the refund within the first two weeks

  • You must have provided us with the access and information needed to begin work

  • You must not have violated any Terms of Service

If approved, funds will be returned to the original payment method within 5–10 business days.

​

2. After 14 Days — All Payments Are Final

​

After the initial 14-day period:

  • No refunds will be issued

  • All payments are considered final

  • Work and time invested cannot be reversed

This applies to:

  • Monthly services

  • Advertising management

  • SEO

  • Website optimization

  • Consulting

  • Lead generation

  • Any ongoing or one-time digital marketing service

​

3. Setup Fees & One-Time Projects

All setup fees are non-refundable, including:

  • Pixel setup

  • Account creation

  • Website audits

  • Initial strategy and onboarding tasks

These items require immediate work and resources, so they cannot be refunded at any time.

​

4. Recurring Subscriptions & Cancellations

You may cancel your subscription at any time. A full refund for the most recent payment is available only if the cancellation request is made within 14 days of the billing date.

After the 14-day period:

  • No refunds will be issued for any payments

  • Partial months are not refundable

  • Previously billed months are not eligible for refunds

Once canceled, your service will remain active until the end of your current paid billing period.

​

5. Performance & Results

Refunds are not provided based on:

  • Lead volume

  • Advertising results

  • SEO ranking changes

  • Traffic fluctuations

  • Any performance-based expectations

Marketing industries vary, and no specific results are guaranteed.

​

6. Billing Issues

If you experience a billing error (duplicate charge, incorrect amount, etc.), notify us within 7 days so we can correct it.

​

7. Charge-backs

Filing a charge-back without contacting us first is considered a violation of our agreement.
This may result in:

  • Immediate suspension of services

  • Submission of proof to the payment processor

  • Collection efforts to recover owed balances

We encourage you to reach out so we can resolve any issues directly.

​

8. Contact Us

If you need to request a refund or have questions about billing, contact us:

LocalReach
Email: [localreachny@gmail.com]
Phone: [518) 545-6134]

bottom of page